Terms and Conditions sga99 — Complete Platform Usage Guide

01 Membership Eligibility

Use of the sga99 platform is limited to individuals who meet the following eligibility requirements. sga99 reserves the right to decline or terminate any account that does not meet these requirements at any time.

• You must be aged at least 18 years of age at the date of registration. sga99 does not permit any form of access or participation by underage individuals under any circumstances.
• You must be a legally competent individual capable of entering into a binding agreement under the laws of your country or territory of residence.
• You are solely responsible for ensuring that participation in online gambling activities is lawful under the laws of your place of residence before registering.
• You are not on any self-exclusion list or gambling prohibition list issued by any regulatory authority.
• You are registering on your own behalf only and not on behalf of any other individual or entity.

02 Registration & Account Management

Each member is only permitted to have one (1) active account on the sga99 platform only. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts without prior notice.

• All information provided during registration must be truthful, accurate, and up to date. This includes your full name, phone number, email address, and bank account number.
• Sga99 reserves the right to request identity verification documents (KYC) at any time, including copies of identification cards, bank statements, or other relevant documents.
• You are fully responsible for keeping your username and password secure. Do not share your login credentials with anyone.
• All activity carried out through your account is entirely your responsibility, including cases where your account is accessed by an unauthorized party due to your own negligence.
• Sga99 is not responsible for any losses resulting from unauthorised account access caused by your failure to safeguard your login credentials.

Identity verification (KYC) is mandatory before your first withdrawal is processed. This is a standard security measure used by all trusted financial and gaming platforms worldwide to protect members from fraud.

03 Deposit & Fund Withdrawal

All financial transactions at sga99 are processed securely using the latest encryption technology. Our platform supports a range of local Malaysian payment methods for members' convenience.

Accepted Deposit Methods:

• Online Bank Transfer (FPX) — all major Malaysian banks
• DuitNow QR & DuitNow Transfer
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• Visa/Mastercard Credit & Debit Cards

Deposit Terms:

• The minimum deposit amount is MYR 30 per transaction, unless stated otherwise in a specific promotion.
• All deposits must be made using a payment method registered in the same member's name. Third-party deposits are not accepted.
• Sga99 does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.
• Deposit funds are typically credited to your sga99 account within seconds to 5 minutes, depending on the method used.

Withdrawal Terms:

• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawals are only processed to a bank account or e-wallet registered in the same member's name. Third-party withdrawals are not permitted.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Withdrawal processing time is between 1 and 24 hours on business days once verification is complete.
• Sga99 reserves the right to delay withdrawals for security review purposes if unusual activity is detected on an account.

04 Bonuses, Promotions & Special Offers

Sga99 offers a wide range of attractive bonuses and promotions to members from time to time. Each bonus and promotion is subject to specific terms stated on the respective promotions page, and those terms form part of these general Terms and Conditions.

• Wagering Requirement: All bonuses received must be wagered the required number of rounds before any wins from those bonuses can be withdrawn. Wagering requirements vary by bonus type.
• Bonus Validity Period: Every bonus has a set validity period. Bonuses not used within that period will expire automatically with no compensation.
• One Bonus at a Time: By default, only one active bonus is permitted at any one time unless otherwise stated in the relevant promotion terms.
• Bonus Abuse Policy: sga99 reserves the right to void bonuses and associated wins if there is evidence of bonus system abuse, including the use of multiple accounts or wagering strategies designed to meet wagering requirements without genuine risk.
• Right to Modify: sga99 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

05 Game Rules & Integrity

All games offered at sga99 use a Certified Random Number Generator (RNG) that has been independently audited by internationally recognized certification bodies. This ensures every game outcome is completely random and cannot be influenced by any party.

• The Return to Player (RTP) rate for each game is displayed in the respective game information and is accurate based on long-term statistical data.
• Any attempt to exploit bugs or technical vulnerabilities in games is strictly prohibited. Wins obtained through such means are void and will not be paid out.
• The use of automated software (bots), artificial intelligence tools, or any third-party software to play is prohibited and may result in account closure.
• In live game events, all dealer decisions are final. Any disputes regarding game outcomes must be raised within 24 hours.
• Sga99 reserves the right to cancel and reverse game transactions involving technical errors, connection disruptions, or any unusual circumstances that compromise the integrity of gameplay.

06 Member Conduct & Responsibilities

All sga99 members are required to conduct themselves politely and responsibly while using the platform, particularly in games that involve direct interaction with other players or live dealers.

• The use of offensive, abusive, or threatening language in any communication channel, including live game chat, is strictly prohibited.
• Colluding with other players to cheat the system or gain an unfair advantage over others is strictly prohibited.
• Disclosing card or hand information during games where such information is meant to remain confidential is strictly prohibited.
• Members are responsible for ensuring they play in a sound state of mind and not under the influence of alcohol or any substance that impairs judgment.
• Sga99 encourages all members to set personal limits and play within their financial means.

Violating any of these conduct rules may result in a warning, temporary suspension, or permanent account closure depending on the severity of the breach.

07 Account Security & Protection

Sga99 continuously invests in the latest security infrastructure to protect the accounts and funds of all members. However, account security also depends on your own actions as a user.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols, at least 8 characters long.
• Change your password regularly and do not reuse the same password across other platforms.
• Enable two-factor authentication (2FA) where available for an added layer of security.
• Do not log in to your sga99 account over unsecured public Wi-Fi networks.
• Report any suspicious activity or unauthorized access to our support team immediately.
• Sga99 will never ask for your password via email, phone, or live chat. Do not disclose your password to anyone, including our staff.

08 Account Suspension & Closure

Sga99 reserves the right to suspend or close any member account without prior notice under the following circumstances:

• Violating any section of these Terms and Conditions
• Providing false or misleading information during registration or the KYC process
• Engaging in fraud, money laundering, or other criminal activity
• Holding more than one active account
• Abuse of the bonus or promotions system
• Use of automated software or bots
• Harmful or threatening behaviour toward staff or other members

If your account has been suspended for resolvable reasons, you may contact our support team to appeal. However, for permanent closures due to fraud or illegal activity, the decision is final and no remaining balance will be refunded.

You may also close your account at any time by contacting our customer support. Please ensure all active bonus wagering requirements have been met before requesting account closure.

09 Liability Limits & Disclaimer

Sga99 and its related parties are not liable for any loss or damage arising from the use of this platform, including but not limited to:

• Financial losses from gambling — gambling carries risk and you may lose the money you wager
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials
• Any decisions made based on information found on this platform

The sga99 platform is provided on an "as-is" basis. While we strive to keep the platform running without interruption, we do not guarantee continuous uninterrupted availability.

10 Terms and Conditions Amendments

Sga99 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Any amendments will take effect immediately upon publication on this website.

• Notifications regarding important changes will be sent by email to the address registered on your account.
• Continued use of the sga99 platform after any amendment is published constitutes acceptance of the revised terms.
• If you disagree with any amendment, you have the right to close your account before the amendment takes effect.
• It is your responsibility to review this page periodically for any updates or changes.

The "Last Updated" date at the top of this document indicates when these Terms and Conditions were last reviewed. The latest version will always be available on this page.

11 Applicable Law

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to international online gambling operations under the jurisdiction where sga99 holds its operating license.

• Any dispute arising from or relating to the use of the sga99 platform shall be resolved through a mutually agreed arbitration process.
• If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remainder of these Terms and Conditions will continue in full force and effect.
• Sga99's failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of that right.

12 Contact Us

If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, our team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week, directly from the sga99 platform
• Email: [email protected]
• Operating Hours: Monday to Sunday, 24 hours including public holidays