Introduction & sga99 Commitment
Sga99 understands that privacy is a fundamental right of every user. As an online casino platform serving players in Malaysia, we hold the great responsibility of safeguarding every piece of information you entrust to us.
This Privacy Policy has been formulated in accordance with international data protection principles and best practices in the digital finance industry. It details the types of information we collect, why we need it, how it is used, and the measures we take to ensure your data remains safe and protected at all times.
We never sell, rent, or trade members' personal data to third parties for marketing purposes. This is a standing commitment of sga99 — not just a promise on paper, but a practice we uphold every day.
sga99 Guarantee: Your personal data will not be sold, rented, or exchanged with any third party for commercial marketing purposes under any circumstances.
Personal Information We Collect
Sga99 only collects information that is genuinely necessary to provide a safe, efficient, and legally compliant service. The following are the categories of information we collect:
| Data Category |
Example Information |
Requirements |
| Identity Data |
Full name, date of birth, identity card number, identity card image |
Mandatory — KYC identity verification |
| Contact Data |
Email address, phone number, residential address |
Mandatory — account communication and verification |
| Financial Data |
Bank account number, bank name, deposit and withdrawal transaction history |
Mandatory — payment processing |
| Activity Data |
Game history, account balance, bonuses used, activity logs |
Platform operations & security |
| Technical Data |
IP address, device type, browser, operating system, session data |
Security & Optimization |
| Communication Data |
Support chat records, sent emails, feedback |
Customer support & records |
sga99 does not collect sensitive information such as medical data, religious beliefs, or political views. We only request information relevant to the operation of an online casino platform.
How We Collect Your Information
Sga99 collects information through several transparent channels. We do not use any hidden or deceptive data collection methods.
- Account Registration: When you register at sga99, you voluntarily provide basic information such as your name, email, phone number, and password. This is information you enter directly yourself.
- KYC (Know Your Customer) Process: To meet legal compliance requirements and to enable withdrawals, you are required to submit identity verification documents. This includes a copy of your identification card and may include a recent bank statement.
- Financial Transactions: Every time you make a deposit or withdrawal, our system records the transaction details including amount, payment method, timestamp, and transaction status.
- Platform Usage: Our system automatically logs your activity while you use the platform — including games played, session duration, and in-account action logs.
- Devices & Connections: Technical data such as IP address, browser type, and device information is collected automatically when you access the platform via the website or mobile app.
- Support Interactions: When you contact our support team via live chat or email, the conversation is recorded for quality control and future reference purposes.
- Cookies & Tracking Technologies: The sga99 website uses cookies and related technologies to improve your browsing experience. Further details are explained in Section 7.
Purpose of Using Your Personal Data
Every piece of information we collect has a clear and legitimate purpose. sga99 does not use your data for any purpose outside the scope described below:
- Account Management: Creating, verifying, and maintaining your member account, including password management and security settings.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions made through the platform securely and accurately.
- Legal Compliance (KYC/AML): Meeting legal requirements related to identity verification and Anti-Money Laundering (AML) compliance.
- Platform Security: Detecting and preventing fraud, unauthorized access, multi-account usage, and any suspicious activity that could harm the platform or other members.
- Customer Support: Providing technical assistance and effectively resolving account or transaction issues.
- Service Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve the user experience, platform performance, and game offerings.
- Account-Related Communications: Sending important notifications related to your account such as transaction confirmations, security alerts, and key platform updates.
- Promotions & Offers: With your consent, we send information about promotions, bonuses, and special offers that may interest you. You may unsubscribe at any time.
- Responsible Gaming: Monitoring gambling patterns to identify members who may need support related to problem gambling and reaching out to them proactively.
We will only use your data for the purposes stated above. If we intend to use it for any other purpose, we will obtain your consent first.
Information Sharing with Third Parties
Sga99 does not share, sell, or disclose members' personal information to third parties except in the following limited and legitimate circumstances:
- Payment Service Providers: Information required to process deposits and withdrawals is shared with the payment providers we use (such as banks and e-wallet operators). They are bound by strict confidentiality agreements.
- Game Software Provider: Game providers integrated with the sga99 platform may receive the minimum technical data required to run the games. They do not receive your full financial or identity information.
- Legal Authority: When required by law, court order, or a valid request from a law enforcement agency, we will disclose the necessary information. We will endeavour to notify you in advance if the law permits us to do so.
- Identity Verification Service: Third-party KYC service providers used to verify member identities receive shared information under strict confidentiality agreements and data compliance protocols.
- Business Transfer: In the event of a merger, acquisition, or sale of sga99 business assets, member information may be transferred as part of that transaction. We will notify members in advance in such circumstances.
Important: sga99 has never and will never sell or permit third parties to use members' personal data for marketing or advertising purposes without your explicit consent.
Security & Data Protection
We invest seriously in security infrastructure to ensure your personal and financial data is always protected against unauthorized access, loss, or misuse.
- 256-bit SSL Encryption: All communications between your device and sga99 servers are protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions in Malaysia.
- Secure Data Storage: All sensitive data is stored in databases protected with additional encryption layers and strict access controls. Only authorised personnel may access this data.
- 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any unauthorised access attempts, cyberattacks, or suspicious activity targeting our infrastructure.
- Regular Security Audits: sga99 conducts regular internal and external security audits to identify and address any vulnerabilities before they can be exploited.
- Staff Access Management: sga99 staff are only granted access to the data needed to perform their respective duties. All access is logged and monitored.
- Hashed Passwords: Your password is not stored in plain text. It is processed through a secure one-way hashing algorithm, meaning even we cannot view your original password.
While we take all reasonable steps to protect your data, no digital system can guarantee 100% absolute security. We encourage you to use a strong password and enable two-factor authentication (2FA) for added protection.
Cookies & Tracking Technologies
The sga99 website uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:
- Essential Cookies: These cookies are required for basic website functions such as login, session management, and security. Without them, the platform cannot operate properly and they cannot be disabled.
- Performance Cookies: Collecting information about how you use our website — such as the most frequently visited pages — to help us improve platform performance and navigation.
- Functional Cookies: Allowing the platform to remember your preferences such as language, display settings, and login details for your convenience on future visits.
- Analytics Cookies: sga99 uses analytics tools to understand general usage patterns. This data is processed in aggregate and is not used to identify individuals.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality. Most modern browsers offer options to control cookies via the privacy settings menu.
The cookies we use do not contain personal information that can be used to directly identify you. They are simply session markers and preferences that help the platform work better for you.
Your Rights Regarding Personal Data
As a sga99 member, you have certain rights regarding your personal data. sga99 fully respects and upholds these rights.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request that we correct or update it.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data from our systems.
Right to Restriction
You may request that we restrict the processing of your data in certain situations provided for by law.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our support team via email at
[email protected]. We will process your request within 30 business days. Please note that some requests may be subject to legal requirements that prevent the immediate deletion of certain data.
Data Retention Period
Sga99 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
- Active Account Data: While your account remains active, we retain all relevant data to ensure continuous and secure service.
- After Account Closure: Upon account closure, we retain the necessary data for a minimum period of 5 years to comply with anti-money laundering and tax legal requirements.
- Financial Transaction Records: Financial transaction records are kept for a minimum of 7 years in line with international financial compliance requirements.
- Communication Data: Customer support interaction records are retained for 3 years for quality control and dispute resolution purposes.
- Marketing Data: If you unsubscribe from marketing communications, we will delete your marketing data within 30 days, except for data that must be retained for compliance records.
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your identity.
Child Protection
Sga99 strictly prohibits the use of its platform by individuals under the age of 18. Our platform is not designed, targeted, or intended for children or minors.
- We do not knowingly collect personal data from individuals under the age of 18.
- The registration process requires age verification, and we conduct KYC checks to confirm that members meet the minimum age requirement.
- If we discover that personal data belonging to a minor has been collected unintentionally, we will immediately delete that data and close the account in question.
- Parents or guardians who believe their child may have registered at sga99 are requested to contact us immediately at [email protected].
Privacy Policy Amendments
Sga99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons.
- Any material amendments will be communicated via email notification to all registered members at least 14 days before taking effect.
- The "Last Updated" date at the top of this document will be updated whenever changes are made.
- Continued use of the sga99 platform after the effective date of any amendments is considered acceptance of the revised Privacy Policy.
- If you disagree with the amendments, you have the right to close your account before the changes take effect.
We encourage you to review this page periodically to stay informed about how we protect your information. The latest version of the Privacy Policy will always be available on this page.
Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how sga99 handles your personal data, we encourage you to contact us directly.
- Privacy Email: [email protected] (state "Privacy Inquiry" in the email subject)
- Live Chat: Available 24 hours a day, 7 days a week via the sga99 platform
- Response Time: We are committed to responding to all privacy-related inquiries within 5 business days
sga99 takes every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in your country.